Customer support
How can we help?
Find answers to the most common questions below. If you still need help, contact our support team or email info@go2world-business.com.
Getting started
Is it free to join?
Yes. Creating an account and a company profile, posting buy requirements and browsing buy leads are free. Paid memberships unlock direct contact with other companies and higher visibility.
How do I create my company profile?
Sign in and open My Account → Company profile. Add your company name, business type, country, categories, products and a short description. A complete profile is more likely to receive inquiries.
I didn’t receive the confirmation email.
Check your spam or promotions folder. If it has not arrived after a few minutes, try signing in; if your account is not yet confirmed, contact us with the email address you used.
Listings and inquiries
How do I post a buy requirement or sell offer?
Go to Post buy requirement or Post sell offer. Include specifications, quantity, Incoterm, destination and payment terms for the best responses.
How many products can I list?
It depends on your plan. The limits for each plan are shown on the Membership page.
Why was my listing removed?
Listings that break our Product Listing Policy may be removed. If you think this was a mistake, contact us.
Who can see my contact details?
Your business email and phone number are visible only to paid members and to our administrators. Inquiries sent through the platform are private between sender and recipient.
Membership and payments
What payment methods do you accept?
You can pay by card through our secure checkout, or request to pay by bank transfer or invoice from the Membership page. Once a bank transfer or invoice request is approved, you receive an official confirmation email from info@go2world-business.com.
How long does a membership last?
Paid plans are billed upfront for a 6-month term. Card subscriptions renew automatically until you cancel from Manage billing in your account.
Can I upgrade or cancel?
Yes. You can upgrade at any time from the Membership page, and manage or cancel a card subscription from Manage billing in your account. Your plan remains active until the end of the paid term.
Trust and safety
How do I get the Verified badge?
Request verification from your account and provide your trade licence or registration details. Our team reviews the request and notifies you by email.
What is Trust Score?
Trust Score is an indicator shown on each company profile. Read What is Trust Score to learn how it works.
How do I report a suspicious company or listing?
Send us a report with the link and a short explanation. Never send money to a company you have not checked; see our due-diligence checklist.